VoxLeaf Limited

Ready For A New Challenge In Cloud Telecom?

How would you like to work in a fast-growing cloud communication company with global ambitions? Due to continued expansion, we’re looking to fill a number of vacancies in our Birmingham Office.

We don’t get hung up on qualifications or experience. We place more emphasis on having the right attitude, positivity and a determination to learn. So check out the positions below and if you think you have what it takes to succeed in a dynamic, target-driven environment, we’d really like to hear from you.

Technical Support Engineer

Do you have a confident, persuasive telephone manner? Can you think on your feet even when under pressure? If so, you might just be the right person for us!

We’re looking to hire a Technical Support Engineer, based in the Birmingham.

Package: Competitive Salary + benefits

Overview

Working as part of a small team, the candidate will be responsible for providing customer support for VoIP based phone systems, diagnosing issues and making recommendations to customers to correct configuration issues on the customers’ premises.

Skills

The candidate will have a minimum of 2+ years’ experience providing online and phone-based customer facing technical support in any technology field, with a demonstrable ability to solve problems through interaction with customers. The candidate will be used to working independently and manage their time effectively between handling occasional support calls from customers and dealing with longer term issues in-depth.

High-level experience of IP networking and home / small office router / firewall appliances is essential with an ability to provide general guidance to customers on managing settings.

The role will be centred around providing support specific to Voice over IP services and configuration of common equipment so experience of SIP based PBX’s or general VoIP experience is a significant advantage, otherwise on the job training will be provided. The candidate must be willing and capable of acquiring new knowledge quickly and must be able to adapt to a constantly changing technology.

English and Spanish languages

Please apply by completing the online application form. If you have any questions about the vacancies advertised, please send your enquiry to jobs@voxleaf.com

Submit Your Job Application

VoxLeaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.